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Delivery & Returns

Delivery Charges

Delivery costs £4.95 in the UK, and is free on orders over £150

UK - £4.95 FREE on orders over £150

Europe - £14.95 for Wallpaper. Please contact us for Fabric shipping prices.
Rest of World - Please contact us for International shipping enquiries.

We don’t charge for delivery of standard samples.

Lead-times

Once you have placed your order you will receive an order confirmation and an estimated delivery timeframe – some of our suppliers are based outside of the UK and their delivery time frames are longer.

Delivery lead times for the UK are typically 3 - 5 working days.
You will need to provide a signature on delivery.

We show a huge amount of product online, made by many different suppliers. We do not hold stock ourselves so the exact lead time depends on when our suppliers deliver to us.

If you have ordered some items with a short lead time and some with a long lead time, we will deliver the items with a short lead time first and then deliver the remaining items separately when they are ready.

If you have ordered multiple products from different brands, your packages will not all arrive at once and may be delivered in separate shipments at different times.

Items will be packed to protect against damage in transit. A signature may be required on delivery.

 

Tracking

When courier tracking information is available we will strive to provide this. 

We do not Provide tracking information for samples. If you have not received your samples within 10 days please email websales@mistersmith.co.uk



Returns – Fabric

Please note we are unable to accept returns on items that have been cut to order. Lengths of fabric and trimming are cut to order, and so are not returnable.
Please place your fabric order carefully and when in doubt please order samples/cuttings of fabric to check colours and finishes.

In some circumstances, for fabric orders over 10m of the same fabric we may be able to accept returns but this will depend on the supplier and will be subject to a restocking fee of 25%.
To discuss returning over 10m of the same fabric – please contact websales@mistersmith.co.uk

We recommend you order a sample of the desired fabric before you order.

If you do not know how much fabric you need to order please contact us at websales@mistersmith.co.uk and we can advise you on the correct quantity to order.


Returns – Wallpaper

Unless the wallpaper is faulty, we are unable to accept returns on part orders of wallpaper – i.e. if you ordered 6 rolls and would like to return 1 roll.

We may be able to accept returns on full orders of wallpaper (3 or more rolls of the same paper) but this is on a case by case basis - we will need to contact the individual supplier on your behalf and they may not accept the return in which case we cannot accept the return.

Please contact us at websales@mistersmith.co.uk to discuss.

To avoid returns and to help you order the correct quantity of wallpaper please refer to our wallpaper calculator here (LINK) and we always recommend you obtain an accurate quote from a qualified decorator.

Mister Smith Interiors cannot be held responsible for you ordering the wrong amount of wallpaper or fabric.


Returns continued

All other items may be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging.

To return an item please email websales@mistersmith.co.uk quoting your Order Number and details of the items you would like to return.

Please wait for email confirmation from us before returning your items.
If you do not receive an email confirmation from us please do not return your items.

Please note that the Goods you are returning are your responsibility until they reach our shop, so please make sure they are well packed.
We recommend using a delivery service which requires a signature to ensure that you have proof of return.
The cost of returning an item is at your expense.


Damaged or Faulty Items

Please inspect your items when you receive them.
For fabrics and wallpapers, please check you are happy prior to cutting or hanging.
If your order arrives damaged or faulty please let us know within 48 hours of delivery.
Please try and take pictures of the damaged or faulty items and email them to us websales@mistersmith.co.uk